Once I am set up on the SpeedKills.io platform can I can cancel my old hosting?
Absolutely. It wouldn’t make sense to continue paying for hosting that you’re not using.
Once we’ve completed your migration and tested that everything works correctly we will let you know that it’s safe to cancel your old hosting account.
For your own protection please do not cancel until we’ve notified you.
Will you also migrate my email inboxes and email forwarders?
Are my SSL certificates really free?
Any hosting company who still charges you for SSLs (with the exception of wild card SSLs) should be ashamed of themselves for the simple reason that as of 2016, SSL certs are free of cost via the Let’s Encrypt open source authority.
Will my website use a CDN?
During the secure signup process you’ll be offered an upsell to make use of our CDN services.
CDN stands for Content Delivery Network and its main benefit is increased speed for visitors who come to your website from international locations.
So if your website resides on a server in the US but you have visitors from Australia, they’ll be served via an Australian “edge server” resulting in faster load times, better user experience and increased conversions.
At only a small monthly fee, adding a CDN to your order is a no-brainer. However, it’s by no means required.
What is your refund policy?
We offer a no-questions asked (seriously) 110% money-back guarantee.*
Yes, you read that right: 110%.
If you’re not satisfied with our services for any reason whatsoever, let us know within 60 days of signing up and we’ll refund your payment plus 10% more for the trouble and we’ll facilitate migration back to your old hosting platform or another hosting provider at absolutely zero cost to you.
*Applicable to core offer but not the upsells.
This applies to the first and/or second payments received within the 60-day refund request window, in the case of the monthly plans. For yearly plans we’ll refund the yearly amount prorated by the amount of days that elapse from the date of signup to the date of the cancellation/refund request.
(Monthly) Scenario #1 – You paid for the first month and then cancel before the 2nd payment occurs. You’ll receive a full refund plus 10% of the core offer ($9.70).
(Monthly) Scenario #2 – You paid for the first and second month and cancel before the 3rd payment occurs. You’ll receive a full refund plus 10% of the core offer ($19.40).
(Yearly) Scenario #1 – You paid for the year and cancel before the 60 day refund window closes. You’ll get back the full amount you paid plus 10% of the prorated amount had you been paying monthly.
What kind of hosting infrastructure do you use?
We use blazing-fast SSD based cloud hosting instances which we choose and deploy on the basis of your specific business needs/geography. We partner with many of the top Cloud Hosting providers including Amazon, Google, Digital Ocean, and others.
For more “under the hood” information check out our Features page.
If I cancel my monthly plan will you re-migrate my domains back to my old hosting or to a new hosting provider?
We want to win your business because we’re the best choice by an order of magnitude not because we’ve entrapped you or made you feel like it’s too much trouble to move away from us if we’ve let you down.
Therefore, if you cancel with us we’ll actively facilitate the process of moving you to your preferred host at no cost to you.
True love means being able to let go. ♥
What about my mail server? How will I send emails from WordPress?
Your accounts with SpeedKills.io come with unlimited SMTP email services. SMTP email is super-high deliverability so that your communications reach your tribe reliably.
We set this up for you at no cost for each of your domains.
What will you do to protect me if my site is hacked and/or infected with malware/viruses?
In the unlikely event that your site is compromised in any way, we will work tirelessly to quarantine, disinfect, and future-proof your domain(s) against any such threats.
We say “unlikely” because we take active measures on a weekly basis to protect against such attacks.
This includes keeping your WordPress version, plugins and themes up to date, performing daily backups, disabling “back doors” for every site that we bring onto our platform, and meticulously securing our own servers.
We also work with WordFence Security to further fortify your defenses.
These actions disable common malware vectors and deter even the most sophisticated of hackers, who would much rather find an easy target.
In short, we go the extra mile to keep you and your business safe & secure.
Which CDN provider do you use?
We use the industry gold-standard: CloudFlare.
It’s worth noting that CloudFlare is not a “true” CDN but it is no less effective. In fact, in many cases, it is substantially faster while also piling on many additional benefits that CDNs can’t offer (such as brute force attack prevention).
A true CDN typically “pulls” static content from an origin (in this case, your website), makes copies of that content on all of the network’s edge servers, and then serves that content via the edge server nearest the visitor who is browsing your site.
Our system, on the other hand, is a “caching reverse proxy” which caches website content and serves it via its own network of edge servers.
It is our conviction – and here is some of the evidence on why we feel this way – that this technology is superior to a traditional CDN (although it’s possible to combine both a reverse caching proxy and a CDN so they’re not mutually exclusive).
Are you a real company?
Yes! Here are our bona fides.
Dorfman Enterprises, LTD.
Rm 607 Yen Sheng Centre, 64 Hoi Yuen Rd., Kwun Tong
Do you protect/encrypt my data?
We keep your data securely under lock & key at all times. However, depending on where we deploy your server you may not be safe from a government subpoena.
If this is a major concern of yours we can deploy your server in Germany, a country with strict privacy laws.
At this time we’re also actively exploring partnerships with several Swiss providers which would provide total, unbreakable encryption and protection against prying eyes via the privacy-first Swiss court system and, failing that, encryption that not even the hosting provider themselves can break.
We will, of course, update our customers with news on this offering.
Do you have a question that isn’t in the FAQs above?
Please submit it below and we’ll answer it for you and add it to the FAQs.
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